Name of the service provider: LivFull Psychology

Director of operations: Karan Sahar

Business address: 〒220-0004 神奈川県横浜市西区北幸二丁目10番48号 むつみビル3階, Email: karan@livfullpsychology.com

Information on pricing, including taxes: Please see https://livfullpsychology.com/fees

Accepted payment methods: LivFull Psychology use online payment systems, such as Stripe. These accept credit cards and international currencies.

Payment period: Credit card payments are processed immediately.

Delivery or service completion method and schedule: LivFull Psychology is based in Japan and offers appointment-only telehealth and onsite psychotherapy services, or a combination of both. On-site services are subject to availability: At present, on-site services are only available for psychological evaluations. On-site services for psychological therapies have been suspended. An appointment lasts normally for 50 minutes unless otherwise agreed.

Returns and cancellations policy: Since the scheduling of an appointment involves the reservation of time specifically for you, a minimum of 24 hours (1 day) notice is required for rescheduling or cancelling an appointment. Unless a different agreement is reached, the full fee will be charged for sessions missed without such notification. In the event of a scheduled or unscheduled cancellation as a result of the psychologist’s/therapist’s absence, these will not be charged.

Warranty information: LivFull Psychology guarantees the quality and availability of our appointment-based mental health services. If you need to reschedule or cancel an appointment, please contact us at least 24 hours in advance. In the event of a scheduled or unscheduled cancellation as a result of the psychologist’s/therapist’s absence, these will not be charged, and the client will be offered a replacement appointment at no additional charge. If you are not satisfied with the services provided during your appointment, please contact us within 7 days to discuss possible resolution options.

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